Privacy policy

1. About This Policy

Garden Dome ("we", "us", "our") is a garden and landscaping services business based in Moggill, Brisbane, Queensland. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights in relation to it. It applies to information collected through our website, contact forms, email, phone, text message, and social media channels (Facebook and Instagram).

By contacting us or using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect personal information that you provide to us directly. This may include:

•       Your full name

•       Email address

•       Phone number (including mobile)

•       Suburb and full street address (required to provide an on-site quote and carry out work)

•       Photos or images of your garden or outdoor space that you upload or share with us

We collect your suburb early in the enquiry process to understand your general location. Your full address is only collected when an on-site visit or quote is being arranged.

3. How We Collect Your Information

We collect your personal information through the following channels:

•       Website contact form

•       Direct email to charlie@gardendome.com.au

•       Phone call or text message to our mobile number

•       Messages through our Facebook or Instagram pages

We do not use cookies, tracking pixels, or analytics tools on our website, and we do not collect any information automatically.

4. Why We Collect Your Information

We collect and use your personal information solely to:

•       Respond to your enquiries and provide quotes for garden and landscaping services

•       Schedule and carry out on-site assessments and works

•       Communicate with you about your project, including scheduling, updates, and follow-up

•       Assess the scope and scale of garden work using images you share with us

We will not use your information for any other purpose without your consent.

5. Who We Share Your Information With

We do not sell, trade, or rent your personal information to third parties.

Your information is only shared in the following limited circumstances:

•       With contractors or tradespeople engaged to assist with your specific project, and only to the extent necessary to complete that work

•       If required by law or in response to a lawful request by a government authority

Any third parties who assist us are expected to handle your information in accordance with applicable privacy laws.

6. How We Store and Protect Your Information

Your personal information is stored securely. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification, or disclosure.

Images you share with us are used only to assess your project and are not shared publicly or used for any marketing purpose without your explicit written consent.

We retain your information only for as long as is necessary to provide our services or as required by law. When no longer needed, information is securely deleted.

7. Social Media

If you contact us via Facebook or Instagram, your message and any personal information you include will be received through those platforms. Please be aware that these platforms have their own privacy policies and data practices, which are outside our control.

We use Facebook and Instagram for business communication only and do not post or share any customer information publicly through these channels.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

•       Request access to the personal information we hold about you

•       Request that we correct information that is inaccurate, out of date, or incomplete

•       Request that we delete your personal information (subject to any legal obligations we have to retain it)

To make any of these requests, please contact us using the details below.

9. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Garden Dome

Moggill, Brisbane, Queensland

Email: charlie@gardendome.com.au

We will respond to all privacy enquiries within a reasonable timeframe. 

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.